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Q Can you help with equipment procurement control for new small-scale biomass/renewable energy projects?
A Absolutely. Leveraging our 20+ years of EPC experience, we act as your independent procurement partner to provide strict quality control, technical verification and cost optimization for all equipment, helping you avoid EPC markup and project risks.
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Q Do you provide logistics and customs clearance support for overseas orders?
A Yes. We have long-term partnerships with professional international forwarders, ensuring smooth customs clearance, door-to-door transportation and cost-effective freight solutions for Southeast Asian power plant owners.
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Q Can you customize non-standard parts or provide OEM services?
A Yes. We accept OEM production and customized manufacturing according to customer drawings, original samples, or specific technical requirements for special power plant equipment and system upgrades.
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Q What payment terms can you accept?
A We support flexible international payment terms suitable for long-term power plant cooperation, including T/T (Telegraphic Transfer), irrevocable L/C at sight, and other mutually agreed terms.
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Q Can you support on-site technical guidance and project consulting?
A Yes. Our PMP-certified technical team provides 24/7 remote technical support for equipment installation, replacement and troubleshooting. For large-scale system upgrades, biomass/renewable energy projects, we can arrange on-site engineer guidance, project consulting, design coordination and independent procurement control as your trusted technical partner.
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Q How about the delivery time for orders to Southeast Asia?
A For standard in-stock spare parts: 7-15 working days; for customized non-standard parts or large equipment: 20-35 working days. We can arrange urgent shipping and expedited production for emergency maintenance orders to minimize plant downtime.
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Q Do you have project experience in Southeast Asia?
A Yes. With over 20 years of experience in power plant engineering, we have served numerous thermal power plants, and industrial plants in Indonesia, Thailand and other Southeast Asian countries, with complete records of equipment supply, project consulting and after-sales service.
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Q What is your warranty policy for equipment and spare parts?
A Our standard warranty is 12 months after shipment or on-site acceptance, whichever comes first. For critical core components (boiler parts, pressure pipes, etc.), we support extended warranty terms based on project needs. We also provide long-term after-sales technical support for equipment operation and maintenance.
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Q Can you provide official material certificates and inspection reports?
A Yes. All metal products (boiler pipes, valves, pressure parts, etc.) are supplied with EN 10204:2004 Type 3.1 Material Test Certificates (MTC) issued by the manufacturer. We also cooperate with third-party inspection companies (SGS, CCIC, etc.) for additional quality verification as required.
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Q What kind of power plant equipment and spare parts can you supply?
A We supply a full range of equipment and core spare parts for thermal power plants, including boiler components, high-temperature pressure pipes, wear-resistant casting materials, valves (manual/motorized/pneumatic/solenoid), fans & blowers, pumps, turbine & generator parts, conveyor systems, crushing & screening equipment, electrical motors, industrial lighting, instrumentation & control systems, and gas & ash treatment equipment. We also support customized non-standard parts for special project requirements.
